Frequently Asked Questions
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GENERAL INFORMATION
About ConnectsUs HR
- What is ConnectsUs HR?
- Can I see a demo of what my HR could look like after using ConnectsUs?
- Why should I sign up?
- Who's restricted from purchasing any type of ConnectsUs subscription?
- Is ConnectsUs software?
- Do I need HR experience to work with ConnectsUs?
- What software do I need?
- Can I use ConnectsUs with a Mac?
- What is the ConnectsUs Resource Center?
- Is there a money-back guarantee? Can I cancel my subscription before it expires?
- Is ConnectsUs legally compliant?
- Can an HR consultant help me with my HR project using ConnectsUs for Small Business?
- How does the latest version of ConnectsUs HR products compare to pre-2016 ConnectsUs?
- Can I watch a guided tour of the Resource Center?
- Do you have a brochure that I can show my boss that summarizes the product?
- What is a ConnectsUs One-Hour Consultation?
ConnectsUs for Consultants
- What's the definition of an HR Consultant?
- What are the key points of the ConnectsUs license agreement and terms of use for HR Consultants?
- Does an HR Consultant have to disclose to their clients that they're using ConnectsUs?
- Do HR Consultants need to disclose their clients to ConnectsUs?
- Who's restricted from purchasing any type of ConnectsUs subscription?
- Why can't Consultants purchase ConnectsUs for Small Business?
- What's the difference between ConnectsUs for Small Business and ConnectsUs for Consultants?
- Why is pricing for ConnectsUs HR™ for Consultants different than ConnectsUs HR™ for Small Business?
- I've already got an HR toolkit. What does ConnectsUs offer Consultants that I don't already have?
- Does ConnectsUs HR™ for Consultants include documents that are specific to consulting needs?
Purchasing ConnectsUs
- Who's restricted from purchasing any type of ConnectsUs subscription?
- What do I need to know about your online purchase requirements for ConnectsUs for Small Business?
- What's a business email? And why do I need one to purchase ConnectsUs for Small Business?
- Is there a money-back guarantee? Can I cancel my subscription before it expires?
- Can I pay by check/cheque?
- Why is pricing for ConnectsUs HR™ for Consultants different than ConnectsUs HR™ for Small Business?
- Do you have a brochure that I can show my boss that summarizes the product?
- What currency is the pricing based on?
- What type of payments do you accept?
HR Kits
- What's a ConnectsUs HR Kit?
- Where can I find a full list of HR kits and HR templates?
- Can I see just a list of HR kits - without the templates?
- What are the benefits of assembling HR Kits?
- What's involved in assembling an HR Kit?
- What's an HR Home Page?
- What's an HR Resource Page?
- What's a step-by-step Process Guide for Staff?
- Do you have any tools to quickly set up my electronic HR file folder structure?
- Are recruiting and hiring step-by-step Process Guides public documents?
- What is the ConnectsUs HR System Set Up Kit?
- What about Manager Training?
HR Documents & Templates
- Where can I find a full list of HR kits and HR templates?
- What type of HR documents and templates are included in ConnectsUs?
- What about Manager Training?
- What are the features of ConnectsUs HR Documents & templates?
- Is help available for each HR document & template?
- Does it matter what version of Microsoft Word & Excel I'm using?
- Who are the 'real' end users of HR documents?
- What are Instructions for Staff?
- What are Examples for Staff?
- Why is proper formatting of a document important?
- How are ongoing spreadsheets different from other spreadsheets?
- I’ve modified a document. Can I revert to the original and start again?
- What are Download & Customize pages?
- Who has access to the finished HR documents and templates?
- Why create separate PDFs for Manager and All Staff Resources?
- What help is available on the Download & Customize pages?
- What is meant by an Engagement or Engagement Agreement?
- What topics are covered in the employee handbooks?
- Do ConnectsUs HR templates only use Microsoft® Word® & Excel®?
- Can I see some sample documents?
- Any tips for managing my HR project? Who should be involved?
Legislation FAQ
ConnectsUs Support
The Legal Stuff
USER SUPPORT
The Basics
- So many documents! Where should we start?
- Is help available for each HR document & template?
- How long does it take to customize a document or template?
- Does it matter what version of Microsoft Word & Excel I'm using?
- What are Download & Customize pages?
- What are Instructions for Staff?
- What are Examples for Staff?
- What's a ConnectsUs HR Kit?
- What features are included in the ConnectsUs Word documents?
- Who has access to the finished HR documents and templates?
- What is the document ID?
- Why don’t all documents have Instructions for Staff and Examples?
- When I download a template, can I change your logo, and edit anything else I want? Can I then save it anywhere I want?
- What topics are covered in the employee handbooks?
- What is the ConnectsUs HR System Set Up Kit?
- What help is available on the Download & Customize pages?
- Any tips for managing my HR project? Who should be involved?
- Do you have any tools to quickly set up my electronic HR file folder structure?