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User Support

If you have an active or inactive account with us, you'll be prompted to login to submit a support ticket. 

Customer Support Center


Chat

Use the "Chat /Help" function at the bottom right of the screen to connect with us live. 

Email

Use the form on the left.

Response time by email:  Usually within a couple of hours if not sooner. Your email will be sent to several of our staff and will be responded to more quickly to best serve you.

Phone

Phone:  1-604-699-1889

Response time by phone:  Within 2 business days.

Fax

 855-539-9588

Mail

 

Canada

1965 4TH AVE W.
Suite 202
VANCOUVER,  BC 
CANADA
V6J 1M8
 

USA

1321 Upland Drive
Suite 7166
Houston, TX
77043

Hours of Operation

Monday to Friday:   8:30 am to 4:30 pm PST   
Compare your local time.

Statutory Holidays:  Closed.  

We encourage you to contact us outside business hours. We may be able to assist immediately. If not, we'll respond early the following business day. 


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    Deborah Nicols | Principal HR Consultant, Nicols & Dymes Consulting Inc.
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  • "...An HR resource at your fingertips; take it as it is, or customize it to meet your needs. Just what every business owner needs!"

    Carol Hama | Director, Professional Development & Services, HRMA - British Columbia Human Resources Management Association
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    Matthew Eichhorst | President, Expedia CruiseShipCenters
  • I just wanted to write to say that ConnectsUs HR™ for Consultants is truly a gift. I've been searching for this type of support with other service providers with no luck. The templates and Resource Center you have created are so helpful, and provide a comprehensive menu of topics, best practices and well-written content that would have taken months to create from scratch. In most cases, my clients don't want to wait long to see results. I am very thankful to have found your product that makes me look so good!

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    Stacey Messner | Principle Consultant | staceymessner.com
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